top of page

Delivery & Refund Policy

Delivery Policy

We currently only delivery to the UK.

Changes to you order

We try to allow a 30 minute window for any order amendments, which cannot be guaranteed.


Should you wish to make any amendments to your order (such as swap products, change gift messages, change a shipping address, cancel your order, or request a refund) these changes must be requested within 30 minutes of you placing your order on the website.

Please email quoting your order number and the full information to request an order amendment and we will try our very best to help.

All orders are dispatched Monday to Friday only(except public holidays).

Any orders placed after 12pm Friday, or on Saturday and Sunday, will be dispatched the next working day.

Order before 12PM Monday - Friday for same day shipping.

Standard shipping (2-5 working days) 4.99.

Evri UK aims to deliver within 2 - 5 working days.

Evri 1-2 working days - £5.99.

Delivery can take up to 3 days including day of order.

Royal Mail Special Delivery by 1pm including Saturday £16.99.

Order before 12pm the day before.

Royal Mail Special Delivery Next Day £11.99

Monday - Friday order before 12pm the day before.


This isn't a guaranteed service, we will always do our utmost to ensure your order reaches you within the delivery times stated, however please note there are occasions where factors outside of our control that can affect delivery. (Excluding Royal Mail Special Delivery).

Please make sure that the shipping address is correct. If you have given us an incomplete address, the wrong address, or if you are not in when delivered, your order is unlikely to arrive on time.

Refund Policy

We hope that you will be pleased with your Products. 

Our products are perishable and personalised and therefore are non-refundable and non returnable. However, if upon delivery of the Products you find that they are not those ordered by you (for example, the Product is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by e-mail on If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged or incorrect  goods you must take photographic evidence and email this to us, and retain the damaged or incorrect  Products and all packaging for inspection by us. Subject to our report on the claimed damage or incorrect goods and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or at our option we will provide you with a credit for further products. We will have no liability to you for any indirect loss. When emailing us please state clearly your Order Number, date of order, name and delivery address details and provide photos of any damaged/incorrect Product together with a photo of the complete delivery slip and any labelling on the packaging which might be on the back, side or underneath.

We will only make a refund to the original payment method used by you to make the online purchase. Once we have issued a refund of any such payment to you, the ownership of the Products will pass back to us.


Taste is a very personal matter and is subjective. We cannot accept the return of any Products merely because you do not like the taste of them.


If the recipient of the Product as named on the order contacts us regarding a damaged or incorrect item, and the recipient differs from the person who ordered and paid for the Products, where we reach an agreement with the named recipient regarding a credit for the Products, no further remedy will be available for the person who ordered and paid for the Products.

bottom of page